Become a part of the ONIT team.
- How do we determine who is best?
- We start by asking you to fill out a questionnaire, letting us know a little bit about your business and yourself.
- If it looks like we may be of service to you we will ask for access to your client database and perform the Onit Customer Satisfaction Survey (OCSS) on a random sampling of them.
- This evolving survey of our client companies’ customers is near the heart of our service. We are looking for the companies with the very highest levels of customer satisfaction. Customer satisfaction is the real product all of you are selling. Customer satisfaction takes real work and a willingness to take your ego out of the process. Maybe you thought that high quality work, precise application of your skills, an artistic eye or speedy service was the way to determine if you were the best. Maybe being the highest priced, the oldest established or largest makes you supreme. Some think it’s their outstanding insurance program and their carefully crafted contracts. You may be right, but you may not be right for us. You may be any one of these or all of these and still not be the highest in customer satisfaction. This survey will tell us if ONIT is right for you.
- How do we get our leads?
- Our leads come from all kinds of sources, but mainly by referral. What else? After a lead comes to us we follow-up with an in-home client consultation regarding their projects. This interview is how we determine who to recommend for the job. Like a matchmaker, we look for clues that tell us who are most likely to hit it off with the client. Our goal is to create a relationship that lasts for years and years and leads to many valuable referrals in the future.
- What is the ONIT Home Service Association?
- Membership in the Association is a privilege offered to the best of the best. As a member you become an ambassador of a group of like–minded professionals dedicated to raising the standards of the home improvement industry. You are licensed to use the “ONIT Logo” in your marketing, enjoy access to affiliate companies interested in the success of your company, and many other benefits.
10 reasons to become ONIT Certified:
- We will survey your customers and give you a full report on what your past customers are saying about you.
- We send you leads that have been pre-qualified. These people are buying, not estimate shopping.
- You have the opportunity to join an association of like–minded pros that feel the way you do about satisfying their customers.
- Refer fellow members to your clients with confidence that the company you recommend is top notch and will preserve or extend your reputation.
- Learn from successful associates who know what you’re going through as you work to grow your business.
- Gain access to professional services that can keep your business on track, profitable, lawful and fun.
- By raising your game you force the competition to do the same or suffer a loss of business. This is a great service to our community and our country as we struggle to maintain our fabled past as the greatest nation on Earth.
- Referrals are the best form of marketing. By associating yourself with a group known for the very highest levels of customer satisfaction, people know enough about you, to make a decision to hire you, before they even met you.
- Our background check is thorough. You may discover information on your file that needs to be addressed. The possibility of identity theft these days is a real possibility for all of us.
- As a group, ONIT members can make a stand and influence suppliers, lawmakers and industrial heavy weights to see things our way.
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Bright Hope Designs